In light of growing evidence that our personality can be changed , should we be trying to cultivate our politeness or our compassion? Our capacity to empathise with others is often hailed as the key to healing social divisions.
And while excessive politeness sometimes gets a bad rap, consider how easily society would descend into conflict if people acted aggressively and exploitatively, eschewing basic social rules. Ultimately, good citizens and good Samaritans each have a role to play if we are to get along with others. Perhaps politeness and compassion are best captured in the principle :. Personality research suggests that although these twin virtues stem from separate strands of human nature, we can strive for both.
Festival of Social Science — Aberdeen, Aberdeenshire. Edition: Available editions United Kingdom. Become an author Sign up as a reader Sign in. Politeness also makes it easier to make a good first impression in social or professional settings. Someone who speaks to others in a courteous manner is more likely to make a good impression than someone who has bad manners. Being polite is especially important when communicating with customers and colleagues. In Japan, retail clerks and customer service representatives are very polite when they greet customers, handle money and escort customers out of their shops.
Thankfully, when politeness is under threat at work, the answer usually lies in the choices we make and the behaviors we practice, each one of us, as social human beings. The future of politeness rests firmly on our shoulders. To conclude in the spirit of this article, we would like to thank you for taking the time to read it! Follow Welcome to the Jungle on Facebook and sign up for our newsletter to receive our articles every week. Receive advice and information on new hiring companies directly in your inbox each week.
A brief history of politeness Politeness, decency, and etiquette are natural laws that carry tremendous weight for us as humans. What exactly is politeness? The virtues of polite behavior Politeness is a reflection of the social relations maintained between two individuals. Making a good first impression.
Polite behavior shows others that you care about them, and that makes them more likely to be interested in you. In the same way, being polite and personable with everyone you meet, from the cleaning staff to the head honcho, will always make a difference. Making people you talk to feel at ease.
Maryanne Parker, a business etiquette expert based in San Diego, believes that the main trait all polite people share is their ability to make others feel comfortable. They immediately recognize uneasy work situations and understand how to help resolve these problems. Managers use this keen ability to demonstrate support for their teams. Someone who patiently waits until the end of an explanation before asking questions will make others feel more at ease.
They will be best able to provide more considered responses than those who interrupt mid-sentence. Cutting someone off or berating them can seem aggressive, which, in turn, can cause the affected individual to stop wanting to do their best.
Appearing more legitimate. If so, such a bias would affect the transfer of knowledge between users, potentially impacting the way we think about information sharing systems and the way that platforms choose to rank or evaluate user-generated content. The researchers analyzed data from Stack Exchange, and found that question askers were more receptive to answers that were perceived as polite, regardless of the quality of the information they actually contained.
In contrast, for online communities whose objective is socializing, polite posts can lead to more agreement and acceptance. He says further study will likely look at how politeness bias affects communications in contexts beyond online discussions, such as in business and education settings.
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